A complete and comprehensive Policy and Procedure manual can save hours of management time, and ensure that all employees are knowledgeable about the clinic’s mission, vision, rules and guidelines.

That being said, it is important to know that when it comes to policy and procedures, one size does not fit all. There is no cook-book template that will serve to cover everything your employees need to know. This guide will help you to determine the need for an individualized manual for your workplace, and some of the basics that should be included. In the appendices we have included a sample table of contents and a sample policy template that you can adapt for your own use.

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